Big Bob HD Camera LLC (hereinafter referred to as “Big Bob,” “we,” or the “Company”) respects and protects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you purchase or use our physical accessories (camera bags, lens cleaning cloths, tripods, camera mirrors, camera windscreens) and visit our website.
Core Statement These accessories do not contain any video recording, audio recording, location tracking, or network data collection functions.
We do not collect your image, sound, location, or any environmental data through the accessories themselves.
Data generated by the cameras or mobile phones used with these accessories is governed by the privacy policies of those device manufacturers and is not related to Big Bob.
Information We Collect Since the accessories are physical products, we only collect necessary information during the sales, shipping, and after-sales processes:
Order Information: Name of purchased accessory, quantity, order amount.
Payment Information: Collected by compliant third-party payment service providers. We only receive payment completion status and anonymized transaction numbers; we do not store your complete credit card number or bank account information.
Customer Support Information: Your communications with us (such as inquiries about accessory compatibility, order numbers and photos provided when requesting returns or exchanges).
Automatically Collected Information (accessed via the website):
Device and Browsing Data: IP address, browser type, operating system, visited pages, and referral sources. This information is used to optimize the website experience and prevent fraud and cannot directly identify individuals.
Cookies: We use necessary cookies to maintain the shopping cart function. You can disable them through your browser settings, but this may affect the ordering process.
Information We Do Not Collect:
We do not collect any photos/videos taken with your camera or mobile phone.
We do not collect any ambient audio recordings.
We do not collect your real-time location (unless you actively provide it in your shipping address).
We do not collect your social media passwords or friend list.
How We Use Your Information
Order Processing: Confirmation, shipping, receipt issuance, and providing logistics updates.
Customer Service: Answering product questions, processing return and exchange requests, and sending warranty-related notifications (such as recall information, which is extremely rare).
Service Improvement: Analyzing order trends and accessory popularity to optimize product selection.
Legal Compliance: Fulfilling tax record obligations or responding to legitimate legal requests.
Not Used for: Marketing SMS/emails (unless you subscribe separately), automated decision-making, profiling, or selling personal data to third parties.
Information Sharing and Disclosure We share information only in the following limited circumstances:
Logistics Carriers (such as USPS, UPS, FedEx): Providing the recipient’s name, address, and phone number (for delivery contact only).
Payment Processors: To complete transactions; they must comply with PCI DSS standards.
Legal Requirements: When required by court order, subpoena, or applicable law.
With Your Explicit Consent: For example, when you request us to contact a third-party repair service on your behalf.
Except for the above circumstances, Big Bob will not sell, rent, or trade your personal information.
Your Privacy Rights
Depending on the laws of your state, you may have the following rights:
Right to Know: Request to be informed what personal information we collect about you.
Right to Erasure: Request the deletion of your personal information (except where legally required to be retained).
Right to Opt Out: We do not sell data, but you still have the right to request that it not be sold (even if we do not engage in this activity).
Right to Non-Discrimination: Exercising your rights will not result in changes to prices or service quality.
How to Exercise Your Rights: Please send an email to stephanie@bigbobhdcamerallc.online, and we will respond within 30 days. To protect you, we may require identity verification (such as providing your order number and email address).
Children’s Privacy
Our accessories are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you discover any unintentional collection, please notify us for removal.
Third-Party Links
Our website may contain links to other websites (such as payment platforms, logistics tracking pages). This Privacy Policy does not apply to those third-party websites; please refer to their respective privacy statements.
Privacy Policy Updates
We may update this policy from time to time. Significant changes (such as expanding the scope of data collection) will be communicated to you in advance via website announcements or email. The revised version will take effect from the published “Update Date”.
By purchasing and using Big Bob accessories, you acknowledge that you have read and understood this Privacy Policy.
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